How can I request a refund from Apple?
Please note that as you subscribed to your Premium CyberCat subscription through Apple, Apple’s policy requires that you cancel and request a refund through them only. CyberCat VPN cannot refund any Apple subscriptions as Apple handles this process.
It’s important to make sure that you have canceled auto-renewal on your Premium subscription in Apple before requesting a refund.
1. Visit https://reportaproblem.apple.com/
2. Sign in using the same Apple ID you used to purchase your Premium subscription
3. Select the appropriate options on your screen
4. Tap Submit.
We are sorry to see you go and perhaps we can change your mind? Contact our support cats below for a 30% discount on your next subscription.
Frequently Asked Questions
CyberCat is what is know as a VPN or Virtual Private Network. When you connect to CyberCat, all your device’s traffic (both incoming and outgoing) are redirected through our highly secure network which protects you with military grade encryption and lot’s a highly trained cyber cats.
When using CyberCat your IP address (think of it as your internet address) is changed to stop anyone from snooping or tracking you directly. You can choose to appear from whatever location you desire and appear as if you are actually physically accessing the internet in that location.
When using CyberCat your traffic is routed through our highly secure servers.
In doing so your IP address is hidden and your real identity is totally private.
Furthermore we keep no logs on users.
No, in fact in some cases we have noticed faster connections when using CyberCat.
CyberCat has been tasted in many far away places and even then you shouldn’t notice a significant difference in browsing speeds. There might be some rare occasions when accessing a server very far away from your physical location that the speeds are not as fast as you’d like, but this is unlikely.
Five devices are allowed on one paid CyberCat account. You can install CyberCat on multiple devices by downloading the app from the iOS App Store on each device and then login with your Apple ID. Meow
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