Privacy Policy

Last Updated: 28th January 2025

We at CyberCat ("CyberCat", "we", "us", or "our") have created this Privacy Policy to explain how we collect, disclose, use, and process personal information in connection with operating our business. This Policy outlines our practices regarding information collected through our website and mobile applications, and explains the rights and choices available to individuals with respect to their personal information.

1. Information We Gather

As you probably realise, we can't offer a great service without gathering some information about you, such as your IP address and username, which we require to offer basic VPN functionality. We require your IP address to initialise the connection and safeguard our servers from cyber attacks and malicious behaviour — we do not use your IP address for any other purposes.

We also gather information when you download our applications from advertising campaigns on various platforms.

Information we gather, whether directly or automatically, may be regarded as personal information under certain jurisdictions under the European GDPR. When we refer to personal information in this policy, we mean personal data as defined by the laws of the relevant legal jurisdiction.

Types of personal information we collect:

Identifiers — Unique personal identifier (UUID, Advertising ID, IDFA), IP address, or other similar identifiers.
Login information — We store username and password information to authenticate users in our system.
Network activity — Information regarding a consumer's or user's interaction with our website or application. This does not include browser history.

2. Information Collected from You

The following are examples of the types of information you choose to give us when using our services:

Your IP address within CyberCat VPN
If you communicate with our support team, we collect the information you give us during the interaction (e.g., email/message history) in order to serve you best.

3. Information Gathered Automatically

As we use cookies, SDKs, and other platforms, various information is automatically gathered through the use of cookies, SDKs, and other technologies. On our websites we offer users the option to disable certain types of cookies via our privacy preference centre; however, if cookies are disabled, some features or functionality of our websites may not work correctly.

Automatically collected information includes:

Your operating system (e.g., iOS 13.2)
Your IP address when accessing our network
Device information (e.g., iPhone X)
Time zone
Identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address)
IDFA
Cookie preferences (on/off)
Dates and times of access
Subscription information

CyberCat or third-party service providers may assign you a unique identifier through automated means to match information collected from you through different means or at different times, and to use such information as described in this Privacy Policy.

This automatically gathered information is generally used for the following purposes:

To ensure the technical provision of a functioning, user-friendly experience
To provide a secure experience and protect our website and mobile applications from cyber risks
To facilitate your access to our website or mobile application
To customise our Services for you
To help us better understand our current and potential customers in order to market our products and services accordingly

4. How We May Use Your Personal Information

Within the CyberCat VPN app, we collect information from and about the device(s) you use to access our Services, including:

From when you open the App — Our servers automatically record information about how a person uses the app, including app install source, IP addresses, app versions, receipt, app name, operating systems, device models, device languages, subscription status, transient user-tokens, password-tokens, and device country settings.

We also use IP addresses to generate aggregate, non-identifying information about how CyberCat VPN is used and to develop features that protect us against cyber attacks.

We do not connect this information to your internet browsing activities when using our VPN. We do not keep activity logs of what you do online.

From the moment you turn on CyberCat VPN — Your browsing activity becomes encrypted, making it invisible to ISPs and third-party snoopers. We do not keep activity logs. IP addresses kept for security are deleted after 30 days, and they are not tied to the internet traffic routed through our servers.

In addition to the purposes described above, we may use collected information for:

Performing Our Services — Maintaining accounts, providing customer service, operating our website and mobile applications, processing transactions, verifying user information, and processing payments.
Internal Research — Understanding how our services and features perform, uncovering insights to improve services, and developing new features and products.
Security — Providing a secure experience and protecting our website and mobile applications from cyber risks; detecting, investigating, and preventing fraud and illegal activity.
Debugging/Repair — Identifying and repairing impairments to existing functionality.
Marketing — Understanding our customers in order to more effectively market our services.
Legal Compliance — Complying with legal or regulatory requirements, judicial process, industry standards, and company policies.

For clarity, VPN IP or usage data (i.e., network activity) is never shared.

We may share information about you for the purposes described in this Privacy Policy or pursuant to a specific "in-time" privacy notice provided at the time we collect the information.

6. Third-Party Service Providers

We may share information about you with the following categories of third-party providers:

Customer Communications Platforms — To communicate with you, administer your account, and track usage for internal analytics.
Internal Business Analytics Platforms — To understand app usage and uncover insights that allow us to improve our product and features.
Measurement and Attribution Providers — To measure the effectiveness of our ads and uncover information about how customers use our apps.
Cloud Storage and Web Hosting Providers — For example, our hosting partners where we store IP addresses for up to 30 days.
Marketing Providers — To provide advertisements and offers for our products. We may share certain information with Facebook to create Custom or Lookalike Audiences.

We have a presence on Facebook, Instagram, Google, WordPress, LinkedIn, TikTok, and Twitter. We may incorporate third-party social networking features into our Services, and through these features we may receive or share information about you. Third-party social media platforms have their own privacy policies which govern how they collect and use your information.

8. Information for Individuals in the European Economic Area (EEA)

As a resident of the EEA, you may have some or all of the following rights in relation to how we use your personal information:

Right of access — The right to obtain confirmation of whether we hold personal information about you and to access that information.
Right to rectification — The right to have inaccurate or incomplete personal information corrected.
Right to erasure — The right to have personal information about you erased in certain circumstances.
Right to restriction of processing — The right to restrict processing of your personal information in certain circumstances.
Right to data portability — The right to receive personal information you have provided to us in a structured, commonly used, and machine-readable format.
Right to object — The right to object to processing of your personal information in certain circumstances.
Right to withdraw consent — Where we process your personal information on the basis of consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at meow@cybercatvpn.com.

9. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. IP addresses logged for security purposes are deleted after 30 days.

10. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage. However, no transmission over the internet is completely secure, and we cannot guarantee the security of information transmitted to us.

11. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: meow@cybercatvpn.com