If you seem to be experiencing difficulties connecting to a specific CyberCat please check the following:-
1. Make sure you are connected to the internet via cellular data or Wi-Fi
2. Ensure you are not using a jailbroken or modified device
3. Check that another application is not interfering with your Internet Access. For example you might unknowingly be running two VPNS simultaneously. If that’s the case please disable the other VPN by going into System Preferences -> Network -> Switch off the other VPN.
4. Check that you are running the latest macOS version or above and if not please update your operating system. Apple -> About This Mac -> Software Update.
If you can confirm that none of above is the not the issue then it might be because a server is temporarily unavailable due to us or our data centre partners doing maintenance. In that case you will see an triangle alert alongside the server, like so:-
Rest assured these maintenance updates are carried out at times where few users will be using the server and the updates will be complete as swiftly as possible.
